PIAC and FRPC file CRTC Application to Ensure Continued Funding of the Broadcasting Participation Fund (BPF)

OTTAWA (21 April 2021) – The Public Interest Advocacy Centre (PIAC) and the Forum for Research and Policy in Communications (FRPC) today filed a Part 1 Application with the Canadian Radio-television and Telecommunications Commission (CRTC) to protect consumer and public participation in Canadian broadcasting regulation in an era of fundamental change to the Canadian broadcasting system.  The […]

Consumer Groups welcome “MVNO” Wireless Competition in Canada

OTTAWA, 15 April 2021 – Consumers will benefit from “MVNO” wireless competition permitted today by Canada’s telecommunications regulator, said the “Coalition for Cheaper Wireless Service” (CCWS) a group of consumer, low-income and seniors groups whose members are the Public Interest Advocacy Centre (PIAC); ACORN Canada (ACORN); National Pensioners Federation (NPF); and CARP (formerly Canadian Association […]

Air Canada Passengers May Apply for COVID-19 Refunds

OTTAWA, 13 April 2021 – The Public Interest Advocacy Centre (PIAC) today welcomed the agreement reached between the federal government and Air Canada to provide it financial support, while obliging the airline to refund passengers due to cancelled pandemic flights. PIAC, on behalf of airline customers affected by the pandemic, has demanded refunds for all […]

CCTS Mid-Year Report Shows Troubling Internet Issues

OTTAWA, 29 March 2021 – The Public Interest Advocacy Centre (PIAC) noted that the 2020-21 Mid-Year Report of the Commission for Complaints for Telecom-television Services (CCTS) released today shows a 6% year over year increase in consumer complaints during the months of August 1, 2020 to January 31, 2021. Customers raised more issue Internet-related issues […]

PIAC to talk on The Action to Get Affordability panel at the Affordable Internet Day of Action

OTTAWA – March 16, 2021 – The Public Interest Advocacy Centre will participate in today’s Affordable Internet Day of Action, taking place at 1 p.m. E.D.T., virtually. Executive Director and General Counsel, John Lawford, is a panellist during the 4 p.m. discussion “ The Action We Need Right Now – How We Get Affordability: It’s […]

Rogers-Shaw Deal is Bad Medicine for Consumers

OTTAWA, March 15, 2021 – The Public Interest Advocacy Centre (PIAC) today expressed serious concern with the announcement by Rogers Communications Inc. (“Rogers”) that it will acquire the business of Shaw Communications Inc. (“Shaw”). The deal would cover cable TV, Internet and wireless assets. The result would mean fewer wireless competitors in many Canadian markets. […]

PIAC to participate in National Day of Action for Affordable Internet

OTTAWA – February 26, 2021 – The Public Interest Advocacy Centre announced today its participation in the upcoming National Day of Action for Affordable Internet on March 16. The one-day virtual conference includes a coalition of partners and organizations dedicated to demanding affordable internet for all Canadians. “All consumers, but especially low-income Canadians, struggle to […]

CCTS Annual Report 2019-20 Shows Internet Code, TV Code are Dead Letters

OTTAWA – 30 November 2020 – The Commission for Telecom-Television Services (CCTS) Annual Report 2019-20 of consumer complaints about communications services shows that the Canadian Radio-television and Telecommunications Commission’s (CRTC) “Internet Code” and “TV Service Provider Code” do not protect consumers and indeed are “dead letters” that mislead consumers into believing their Internet and TV […]

Telecom Fail – CCTS Compliance Report 2019

Ottawa – 19 November 2020 – Canadian telecommunications companies are unacceptably failing to comply with resolutions and in some cases falsely claiming to resolve consumer complaints to Commission for Complaints for Telecom-Television Services (CCTS), according to the 2019 Compliance Monitoring Report, says consumer advocacy group the Public Interest Advocacy Centre (PIAC). “We are shocked, but […]